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RETURNS, EXCHANGES AND CREDITS

  • Does credit expire?

    Credit expires 2 years after the creation of the credit note....

  • How can I use my credit?

    You can use the credit to make new purchases on Brandsdistribution. The credit on your profile is automatically deducted when a new order is placed....

  • Where can I view my credit?

    You can view your credit on your Profile page. At the bottom of the page, you will find the word Credit and the value....

  • Can I request a refund for returned goods?

    When you return a product, Brandsdistribution provides a refund in the form of a credit which is automatically uploaded to your profile. The credit will be issued within a maximum of 10 days from rece...

  • Can I exchange goods?

    Brandsdistribution does not exchange goods. You need to create a new order. Any credit accrued from previous returns is automatically deducted when a new order is placed. ...

  • How should I prepare the package with my return?

    Place the product in its original packaging (both the manufacturer’s packaging and the packaging the item(s) arrived in, remove any old shipping labels, place the print-out of the return authorization...

  • What should I do if I receive a faulty or incorrect product?

    Should you receive a faulty product or not the product you ordered, open a return request ticket your profile and send photos of the product HERE. We will send you instructions on how to proceed withi...

  • Who pays for the return shipping costs?

    The return shipping costs are at the buyer's expense. Brandsdistribution is responsible for the return only in case of faulty or incorrect products....

  • How can I make a return request?

    You can make a return request within 20 days of receiving the goods by following these instructions: 1 - Access the My Orders section 2 - Select the order to be returned 3 - Click on Request Return fo...

  • When can I make a return request?

    You can make a return request for one or more products within 20 days of receiving the goods....